FinOps Expert Solution Architect

About the role

Euro Mechanical is seeking a seasoned Dynamics 365 professional to lead functional support for Finance & Operations and CRM Sales. The role involves managing the full ticket lifecycle, driving system improvements, and acting as the bridge between business users, IT, and external vendors.

Key responsibilities

• Provide L1/L2 functional support for Microsoft Dynamics 365 F&O (Finance, SCM, Projects) and CRM Sales.
• Manage ticket lifecycle from troubleshooting to resolution and closure.
• Ensure system stability, continuous improvement, and optimization across D365 modules.
• Support change and release management, including configuration, testing, UAT, and post‑release validation.
• Lead incident/problem management and root‑cause analysis.
• Handle L3 escalations and third‑party vendor coordination, ensuring SLA compliance.
• Gather business requirements and translate them into functional specifications, user stories, and acceptance criteria.
• Maintain SOPs, user guides, configuration documentation, and known‑issue workarounds.
• Deliver user training, onboarding, and super‑user development.
• Support access and license governance and contribute to license cost optimization.

Required profile

• Bachelor’s degree in Business Administration, Information Systems, Finance or related field.
• 5+ years of Microsoft Dynamics 365 experience in a Techno‑Functional Lead, Functional Consultant or Solution Architect role.
• Strong functional knowledge of Finance, SCM, Projects and CRM Sales processes.
• Proven vendor management and SLA‑based L3 support experience.
• Excellent communication, analytical, problem‑solving and documentation skills.
• Microsoft Dynamics certifications are a plus.

Required skills

• D365 configuration
• Microsoft Dynamics 365
• Functional troubleshooting
• Finance module expertise
• LCS (Lifecycle Services)
• Release management
• CRM Sales
• Workflows
• Azure DevOps