Front Desk Agent – Hotel Reception
MENA Partner of Louvre Hotels Group · Dubai
وصف الوظيفة
About the role
We are looking for a Front Desk Agent to welcome guests at our Dubai hotel, ensuring a smooth and memorable stay from check‑in to check‑out. The role involves handling reservations, guest inquiries, and coordinating with other departments.
Key responsibilities
- Greet guests warmly, manage check‑in and check‑out procedures efficiently.
- Maintain accurate guest records and process reservations using the front‑office system.
- Respond to guest inquiries about hotel services, local attractions, and promotions.
- Handle incidental charges and ensure precise cashiering in accordance with hotel standards.
- Collaborate with housekeeping, maintenance and other departments to fulfill guest requests.
- Uphold privacy, health, safety and environmental policies at all times.
Required profile
- Excellent communication and interpersonal skills.
- Professional demeanor with a focus on customer satisfaction.
- Ability to work in a fast‑paced environment and multitask.
- Attention to detail and strong organizational abilities.
Required skills
- Proficiency with computerized front‑office/Property Management System.
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MENA Partner of Louvre Hotels Group
Dubai