Front Desk Agent

About the role

We are looking for a Front Desk Agent to deliver a warm, welcoming experience for every guest. You will manage check‑in and check‑out, respond to inquiries, and ensure a smooth stay from arrival to departure.

Key responsibilities

• Provide courteous, prompt service to achieve high customer satisfaction.
• Greet guests by name, escort them to rooms and offer hotel familiarisation.
• Answer guest questions about hotel facilities, local attractions, promotions and events.
• Maintain up‑to‑date knowledge of daily rates, occupancy levels and hotel policies.
• Process all incidental charges accurately using the computerized Front Office system.
• Safeguard guest privacy and adhere to environmental, health and safety standards.

Required profile

• Friendly, professional demeanor with strong communication skills.
• Attention to detail and ability to handle multiple tasks efficiently.
• Commitment to maintaining guest confidentiality and safety standards.

Required skills

• Proficiency with computerized Front Office/guest‑management software.