Front Desk Agent

About the role

The Front Desk Agent will be the first point of contact for guests at Hyde Hotel Dubai, a five‑star property in Business Bay. You will ensure smooth check‑in and check‑out processes, handle financial transactions and provide exceptional service that leaves a lasting positive impression.

Key responsibilities

• Register and room all guest arrivals following established procedures
• Perform check‑in, check‑out and room change operations, entering accurate data into the hotel system
• Maintain cashier float, process cash, personal and traveller’s checks, and assist with currency exchange
• Stay updated on accounting policies, credit policy and OH&S procedures
• Manage safety‑box requests and promote special packages, loyalty programs and onward bookings
• Address guest complaints, inquiries and requests, escalating when necessary
• Prepare night and morning reports, audit balances and related documentation
• Keep the front‑desk area clean, orderly and presentable at all times

Required profile

• Strong attention to detail and accuracy in data entry
• Excellent customer‑service orientation with a professional appearance
• Ability to work night shifts and handle high‑volume guest traffic
• Good communication skills in English; additional languages a plus

Required skills

• Hotel Property Management System (PMS) operation
• Cash handling and currency exchange
• Accounting and credit policy compliance
• Safety deposit box management
• Promotions and loyalty program administration
• Occupational Health & Safety (OH&S) procedures