Front Office Clerk

About the role

As a Front Office Clerk at a leading international hotel brand, you will be the first point of contact for guests, creating welcoming first impressions and ensuring smooth arrivals and departures. You will combine attentive service with operational efficiency to contribute to memorable stays.

Key responsibilities

• Greet guests, complete check‑in procedures, verify details, assign rooms and issue keys.
• Process check‑out, verify charges, handle payments and issue receipts using the point‑of‑sale system.
• Provide accurate information about hotel amenities, room types, rates, promotions and local attractions.
• Promote hotel services and upsell amenities to maximize revenue.
• Respond promptly to guest requests, resolve concerns and manage communications.

Required profile

• Passion for hospitality and delivering exceptional guest experiences.
• Integrity, teamwork, ownership and a sense of urgency.
• Strong communication skills and a friendly, professional demeanor.

Required skills

• Proficiency with point‑of‑sale and reservation systems.

What we offer

• Full‑time, on‑site role within a globally recognized hotel brand.
• Opportunities for career growth and development in a award‑winning workplace culture.
• Access to training programs and employee benefits.