Front Office Manager – Hospitality Leadership

About the role

Reporting to the Rooms Division Manager, the Front Office Manager oversees the daily operations of the front office team, ensuring seamless guest experiences and adherence to Accor’s brand standards. The role involves leading staff, coordinating with other departments, and supporting revenue management strategies.

Key responsibilities

• Lead and manage front office departments to deliver outstanding guest service and smooth day‑to‑day operations.
• Oversee scheduling, training, and performance management of front office staff.
• Collaborate with other departments to coordinate guest services and resolve issues efficiently.
• Analyze front office metrics and support revenue management strategies.
• Monitor guest feedback and implement service improvement initiatives.
• Ensure compliance with health, safety, data protection, and hotel policies.
• Drive team engagement and development through regular training and coaching.
• Mentor and guide staff to work successfully in a team atmosphere.
• Complete all required reports and forms daily.
• Perform additional reasonable duties as assigned, including lateral service tasks.

Required profile

• Diploma in Tourism & Hospitality Management.
• Minimum three years of relevant experience in a similar role.
• Excellent reading, writing and oral proficiency in English; additional languages such as Mandarin are a plus.
• Strong interpersonal and problem‑solving abilities.
• Good working knowledge of MS Excel, Word and PowerPoint.

Required skills

• MS Excel
• MS Word
• MS PowerPoint