Front Office Manager

About the role

The Front Office Manager will oversee daily Guest Services activities, reporting, training and operations at Atlantis Dubai. Reporting to senior management, you will lead the front office and Wellness Concierge teams to deliver exceptional hospitality in a luxury boutique environment.

Key responsibilities

• Manage day‑to‑day Guest Services operations, ensuring smooth front desk and concierge functions.
• Prepare and analyse operational reports, track service issues and drive timely resolutions.
• Train, coach and develop front office staff to maintain high service standards.
• Collaborate with other property departments to support overall hotel operations.
• Promote a lively, healthy work environment and engage proactively with guests and colleagues.

Required profile

• Minimum two years’ experience in a luxury or boutique hotel in a similar role.
• Proven ability in hospitality revenue management, guest services and team development.
• Strong leadership, interpersonal communication and fluency in written and spoken English; Arabic is a plus.
• Excellent computer and typing skills with proficiency in Microsoft Office and Opera PMS.
• Exceptional listening and comprehension abilities.

Required skills

• Microsoft Office
• Opera property management system