Front Office Supervisor – Luxury Collection Resort, Ajman

About the role

We are looking for a Front Office Supervisor to lead the guest‑service team at Ajman Saray, a Luxury Collection resort. The role oversees all front‑desk operations, from check‑in and payment processing to coordinating guest requests and ensuring a seamless arrival experience.

Key responsibilities

• Process guest check‑ins, verify identity, assign rooms, issue keys and handle all payment types, including vouchers and paid‑outs.
• Maintain accurate guest accounts, enter Marriott Rewards information, and ensure rates match market codes.
• Compile daily reports, cashier and closing statements, and manage cash handling and bank drops at shift start and end.
• Respond to guest inquiries, provide directions and property information, and follow up to confirm service fulfillment.
• Support and coach front‑office staff, conduct training, performance evaluations and uphold the Guarantee of Fair Treatment policy.

Required profile

• High school diploma or equivalent.
• Minimum 1 year of front‑office or guest‑services experience.
• At least 1 year of supervisory experience in a hotel or similar hospitality environment.
• Ability to stand, walk and lift objects up to 10 lb throughout the shift.

Required skills

• Proficiency with POS and computer systems for reservations and billing.
• Cash handling and reconciliation expertise.
• Basic knowledge of Marriott Rewards or similar loyalty platforms.