Guest Experience Expert – German Speaker

About the role

Our Guest Experience Experts create memorable, personalized stays for guests at Ajman Saray, a Luxury Collection Resort. The role involves guiding guests through every stage of their visit, from arrival to departure, while delivering a wide range of services that reflect the brand’s luxury standards. You will be empowered to move across the property, address guest needs, and ensure each interaction feels part of the overall experience.

Key responsibilities

• Process operational needs and complete reports related to guest interactions.
• Address guest requests promptly, providing information about the property and local attractions.
• Share highlights of the local area to enhance guest experiences.
• Maintain confidentiality, protect company assets, and uphold quality standards.
• Ensure professional appearance, uniform compliance, and clear communication at all times.
• Move throughout the resort, handling items up to 10 pounds without assistance.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior hospitality experience required.
• Fluent German language skills.
• Ability to stand, walk, and lift objects up to 10 pounds for extended periods.