Front Office Supervisor – Luxury Resort in Ajman

About the role

The Front Office Supervisor ensures smooth guest check‑in and check‑out operations at Ajman Saray, a Luxury Collection Resort. The role combines front‑desk service, cash handling, and team leadership to deliver a high‑standard hospitality experience.

Key responsibilities

• Process guest check‑ins, verify identity, assign rooms, activate and issue room keys.
• Set up accurate guest accounts, enter Marriott Rewards information, and ensure rates match market codes.
• Secure payment before key issuance, handle all payment types, vouchers, paid‑outs and charges.
• Compile and review daily reports, cashier and closing reports, and maintain contingency lists.
• Provide guests with directions, property information and accommodate special requests by coordinating with other staff.
• Balance and drop receipts, count and secure the bank at shift start and end, and obtain manual authorizations.
• Notify Loss Prevention/Security of any theft reports and follow accounting procedures.
• Assist management with training, evaluating, counseling and coaching front‑office team members.

Required profile

• High school diploma or G.E.D. equivalent.
• At least 1 year of related front‑office or hospitality work experience.
• Minimum 1 year of supervisory experience in a hotel or similar environment.
• No specific license or certification required.