Front Office Team Leader

About the role

The Front Office Team Leader will support Guest Services Executives in a newly opening Jumeirah hotel, ensuring smooth daily operations and exceptional guest experiences. This full‑time position reports to the Front Office Manager and works closely with Housekeeping, Guest Relations and other departments.

Key responsibilities

• Assist Guest Services Executives with daily tasks and resolve guest complaints professionally.
• Maintain guest privacy by safeguarding personal information.
• Print, action and file daily Trace Reports.
• Verify registration cards for completeness, required documents and payment guarantees.
• Block rooms with special requests the evening before arrival and early morning for remaining rooms.
• Coordinate room allocation changes with Housekeeping and Guest Relations, including VIP rooms.
• Follow up on outstanding departures and ensure late check‑outs are charged per policy.
• Manage room moves and communicate updates to all relevant departments.
• Handle pending bills (Pay‑Masters) and ensure timely follow‑up.
• Conduct weekly spot checks on Guest Services float and report discrepancies.
• Monitor departmental budget, support revenue maximisation and control expenses.
• Ensure Guest Services staff have adequate cash and change in their float.
• Process late charge letters, obtain guest signatures and forward receipts.

Required profile

• Minimum 2 years experience in a similar role within a five‑star hotel environment.
• Strong knowledge of OPERA (PMS) and proficiency in MS Office applications.
• Outgoing personality with excellent English communication skills; additional languages are a plus.

Required skills

• OPERA (PMS)
• MS Office

What we offer

• Competitive salary and benefits package.
• Fully furnished shared accommodation.
• Free transport to and from work.
• Uniform, laundry services and meals during working hours.
• Flight allowance every two years.
• Medical coverage, life and accident insurance.