General Manager, Dubai Mall Online

About the role

We are launching Dubai Mall Online, a first‑of‑its‑kind digital retail platform that brings the scale of Dubai Mall to the internet. As General Manager you will own the full P&L and drive the end‑to‑end performance of the platform, shaping its vision, strategy and execution.

Key responsibilities

• Define and own the vision, strategy, operating plan and P&L for Dubai Mall Online.
• Lead cross‑functional teams across Product, Engineering, Commercial, Operations, Marketing and Customer Experience.
• Build and scale a category‑defining digital retail platform from the ground up.
• Acquire, onboard and enable hundreds of retailers, creating repeatable operating models.
• Design fulfilment and logistics models for ultra‑fast local delivery, regional scale and global reach.
• Set new benchmarks for customer experience across discovery, checkout, delivery and returns.
• Use data and insights to continuously improve performance, efficiency and customer outcomes.

Required profile

• Proven senior‑level operator with full P&L responsibility in eCommerce or fashion marketplace environments.
• Deep understanding of logistics, fulfilment, last‑mile delivery and commercial execution.
• Track record of building high‑performing teams and scaling digital platforms.
• Strong analytical mindset and data‑driven decision making.

Required skills