Guest Arrival Expert – Bellman

About the role

The Guest Arrival Expert – Bellman welcomes guests to St. Regis Abu Dhabi, providing a warm, personalized first impression and ensuring a seamless arrival and departure experience. This position supports the Concierge team and upholds the hotel’s luxury standards.

Key responsibilities

• Greet and escort guests personally, rather than merely pointing directions.
• Act as an ambassador of the Front Office and the hotel, both on and off duty.
• Deliver personal service in line with St. Regis standards and procedures.
• Maintain guest privacy and confidentiality of information.
• Ensure the work area is clean and well‑maintained.
• Use supplies and equipment responsibly and request requisitions as needed.
• Handle guest complaints professionally, resolve them to satisfaction and record outcomes.
• Contact a supervisor or manager for serious issues or required approvals.
• Follow telephone etiquette according to St. Regis standards.
• Report for duty punctually, wearing the correct uniform, pride pin and name tag.
• Maintain a high standard of personal appearance, hygiene and adhere to hotel appearance standards.
• Collaborate with colleagues, attend trainings and meetings, and adapt to departmental changes.