Guest Experience Expert – Guest Relations Officer

About the role

The Guest Experience Expert at Le Méridien Dubai creates memorable, personalised stays for our guests. You will guide visitors through every stage of their visit, ensuring smooth check‑in, attentive service, and a lasting impression of the hotel’s European‑inspired hospitality.

Key responsibilities

• Deliver a wide range of guest‑focused services throughout the stay, from arrival to departure.
• Process operational requests, address guest inquiries, and resolve issues promptly.
• Prepare and submit daily reports on guest interactions and service activities.
• Share local area highlights and recommendations to enhance the guest experience.
• Maintain a safe work environment, follow all company policies, and protect confidential information and company assets.
• Uphold quality standards, professional appearance, and clear communication at all times.
• Perform physical tasks such as standing, walking, and handling items up to 10 lb without assistance.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior work or supervisory experience required.
• Ability to work on feet for extended periods and lift objects up to 10 lb.
• Commitment to safety, confidentiality, and adherence to company policies.

Required skills

What we offer

• Equal‑opportunity employment in a diverse, multicultural environment.
• Training and development to grow within the hospitality industry.