Guest Experience Expert

About the role

The Guest Experience Expert will act as the face of St. Regis Abu Dhabi, delivering the brand’s signature luxury service to every guest. You will ensure each visitor feels welcomed, valued, and enjoys a seamless stay from arrival to departure.

Key responsibilities

• Serve as an ambassador of the Front Office, upholding St. Regis standards at all times.
• Provide personalized service, greeting and escorting guests rather than merely giving directions.
• Maintain strict confidentiality and respect guest privacy.
• Ensure the work area remains impeccably clean and well‑maintained.
• Handle guest complaints professionally, own the resolution, and document outcomes.
• Escalate serious issues to the Duty/Night Manager or Front Office Manager as needed.

Required profile

• Passionate about delivering luxury hospitality experiences.
• Strong awareness of hotel standards and procedures.
• Excellent interpersonal skills with a warm, welcoming demeanor.
• Ability to work independently while collaborating with the team.

Required skills

What we offer

• Opportunity to work at a Forbes Travel Guide 5‑Star rated property.
• Career growth within Marriott International’s global portfolio.
• Dynamic environment surrounded by luxury and Arabian hospitality.