Guest Experience Specialist – Front Office

About the role

The Guest Experience Specialist is the first point of contact for guests at InterContinental Hotel Dubai Festival City. You will create warm, personalized experiences that reflect the luxury standards of the InterContinental brand.

Key responsibilities

• Welcome guests, acknowledge IHG Rewards Club members and returning visitors in person or by phone.
• Manage bookings, upsell services, and promote enhancements to improve stays.
• Process cash and credit transactions accurately.
• Check guests in and out efficiently, handling IDs, room keys, and safety deposit boxes.
• Record guest preferences, respond to requests, questions and concerns, and follow up on any issues.
• Provide assistance with billing, local information, and liaise with management when needed.
• Adhere to safety procedures, report incidents and use protective equipment as required.
• Maintain a professional appearance as a brand ambassador and stay informed about daily events and activities.
• Support colleagues with ad‑hoc duties when required.

Required profile

• Excellent communication skills; able to handle guest concerns and compliments with ease.
• Fluent in English; additional languages are a plus.
• Friendly, welcoming personality with a passion for hospitality.
• Attention to detail and strong organizational abilities.

Required skills