Guest Relations Officer – Hotel Guest Services

About the role

We are seeking a Guest Relations Officer to deliver high‑quality service to hotel guests in Dubai. The role involves acting as the primary point of contact, handling inquiries, and ensuring each guest enjoys a memorable stay.

Key responsibilities

• Review arrival lists and warmly welcome guests upon check‑in.
• Attend to special guests, including VIPs, and promptly answer their inquiries.
• Prepare and distribute welcome folders containing room service menus, area guides and other collateral.
• Provide accurate information about hotel amenities, local attractions and promote on‑site services.
• Anticipate guest needs, build rapport and follow up to guarantee satisfaction.
• Assist with ancillary tasks such as confirming travel arrangements and taking messages.

Required profile

• Excellent communication skills with a positive attitude in challenging situations.
• Reliable, customer‑oriented and able to work independently as the main guest contact.
• Minimum of 1 year experience in hospitality or guest services.

Required skills

• Customer handling

What we offer

• Competitive monthly salary of AED 4,000‑6,000.
• Full‑time permanent contract.
• Opportunity to work in a dynamic hotel environment in Dubai.