Guest Relations Officer / Receptionist

About the role

The Guest Relations Officer / Receptionist will be the first point of contact for guests aboard the iconic QE2 floating hotel. You will ensure smooth check‑in and check‑out processes, respond to guest inquiries, and collaborate with multiple departments to maintain high satisfaction levels.

Key responsibilities

• Monitor daily hotel occupancy and coordinate with reservations, sales and housekeeping.
• Greet guests, answer calls, and resolve requests promptly.
• Perform check‑in and check‑out using the Opera property management system.
• Prepare and update occupancy, group arrival and individual guest reports.
• Manage room allocation, safe‑deposit boxes and enforce key‑control policies.
• Assist the concierge team, stay informed on emergency procedures, and evaluate credit limits each day.

Required profile

• Previous experience as a Front Desk Agent, Receptionist or similar role in the UAE.
• Fluent English; additional languages are a plus.
• Strong communication and organisational abilities.

Required skills

• Proficiency with the Opera property management system.
• Competence in Microsoft Office applications.

What we offer

• Permanent full‑time position within a world‑renowned hospitality brand.
• Opportunity to work on a unique floating hotel with international guests.