Guest Services Agent

About the role

The Guest Services Agent is the front‑line ambassador of the Oaks Ibn Battuta Gate Hotel, representing Minor Hotels and creating lasting first impressions for guests from around the world. You will work in a vibrant, luxury environment where friendly, proactive service is essential.

Key responsibilities

• Deliver exceptional guest service by anticipating needs, handling inquiries, and ensuring overall satisfaction.
• Maintain up‑to‑date knowledge of hotel products, services, and facilities.
• Manage room inventory, generate operational reports, and ensure accurate billing using Opera Cloud.
• Train and support colleagues in Opera Cloud to guarantee smooth daily operations.
• Take personal responsibility for service quality and continuously suggest innovative improvements to the guest experience.

Required profile

• Previous experience in a 5‑star hotel environment.
• Mandatory experience with Opera Cloud hotel management software.
• Excellent communication and guest‑service skills.
• Ability to thrive in a fast‑paced, luxury hospitality setting.

Required skills

• Opera Cloud

What we offer

• Opportunity to work with a leading international hotel brand.
• Dynamic team culture that encourages growth and creativity.
• Competitive compensation and benefits package.