Guest Services Executive – Front Office

About the role

We are looking for a Guest Services Executive to join the Front Office team at Madinat Jumeirah Resort starting September 2026. The role involves delivering warm, personalized service to our guests and ensuring smooth check‑in and check‑out operations.

Key responsibilities

• Welcome guests, manage accurate and efficient check‑in and check‑out procedures.
• Respond promptly to guest inquiries, requests and special needs.
• Coordinate with Housekeeping, Concierge, Executive Lounge, Recreation and Food & Beverage teams to fulfil guest requirements.
• Arrange transportation, dining reservations and amenities, and handle minor complaints.
• Promote hotel services and upsell amenities where appropriate.
• Maintain precise guest records and adhere to service standards.
• Support VIP and repeat‑guest recognition programmes.

Required profile

• Bachelor’s degree in Hospitality Management or a related field.
• 1–2 years of experience in customer service or front‑desk roles within the hospitality sector.
• Experience working in an international environment with cultural sensitivity.
• Fluent in English (reading, writing and speaking); additional languages such as Russian, Spanish, French or Arabic are advantageous.

Required skills