Guest Services Officer – Spa Reception (Multilingual)

About the role

The Guest Services Officer – Spa Reception will deliver a consistently high level of service to spa guests, ensuring their experience is smooth and memorable. Working within the Rooms Division, you will act as the first point of contact for visitors, handling enquiries, appointments and any special requests.

Key responsibilities

• Provide courteous and efficient front‑desk service to all spa guests.
• Manage appointment bookings, cancellations and walk‑ins using the spa’s reservation system.
• Coordinate with spa therapists and other hotel departments to ensure seamless operations.
• Address guest inquiries, resolve issues promptly and maintain accurate records.
• Support the overall smooth running of spa operations, including cash handling and reporting.

Required profile

• Minimum of 1 year experience in hotel or resort operations.
• Customer‑focused mindset with a proactive, hardworking attitude.
• Fluent in English and at least one of Chinese, German or Russian.
• Currently residing in the United Arab Emirates.

Required skills

• Fluent communication in English.
• Proficiency in Chinese, German or Russian (as applicable).