Host / Hostess for Exclusive Private Members Club

About the role

At The First Group Hospitality’s exclusive private members club, we are seeking a warm, polished and engaging Host/Hostess to create an exceptional first and lasting impression for members and guests. The role involves managing arrivals and seating with discretion, ensuring personalized service that reflects the club’s distinctive standards.

Key responsibilities

• Welcome members and guests warmly, ensuring a personalized and seamless arrival experience.
• Manage reservations, seating plans, waitlists and table allocations to optimise service flow and member comfort.
• Recognise returning members, preferences, special occasions and VIP requirements to support personalised experiences.
• Coordinate closely with Food & Beverage and Culinary teams to ensure smooth seating, table readiness and service flow.
• Maintain accurate reservation and member information while handling personal details with discretion and confidentiality.

Required profile

• Diploma or relevant qualification in Hospitality or related field preferred.
• 1‑2 years experience in a host/hostess, guest relations or premium customer‑facing role, preferably within a private members club or luxury hospitality environment.
• Warm, confident and sophisticated communication style with strong interpersonal skills.
• High level of discretion, cultural awareness and attention to detail.

Required skills

• Comfortable using reservation, table management and digital guest management systems.
• Strong organisational skills to manage reservations and guest flow effectively.