Information Technology Specialist

About the role

The Information Technology Specialist provides Level 2 technical support to ensure the smooth operation of Kitopi’s IT infrastructure, network connectivity, and Microsoft services across all locations. The role is focused on troubleshooting, system monitoring, and continuous service improvement in a fast‑growing food‑tech environment.

Key responsibilities

• Deliver Level 2 support for end‑user devices, Microsoft 365, and network services.
• Diagnose and resolve hardware, software, Wi‑Fi, VPN, CCTV, and internet connectivity issues.
• Monitor IT systems and networks proactively to identify and mitigate potential problems.
• Manage incidents and service requests in line with agreed SLAs.
• Administer Microsoft 365 services, including Entra ID, Intune, Teams, and SharePoint.
• Coordinate with ISPs, technology vendors, and external service providers.

Required profile

• At least 4 years of relevant IT support experience (approximately 48 months).
• Proactive, service‑oriented mindset with strong communication skills.
• Ability to work independently and collaborate with cross‑functional teams.
• Experience in a multi‑site environment is preferred.

Required skills

• Entra ID
• Microsoft Teams
• Wi‑Fi
• SharePoint
• DHCP
• Microsoft 365
• Intune
• VPNs
• DNS
• VLANs