IT Coordinator

About the role

We are looking for a detail‑oriented IT Coordinator to join our growing technology team in Dubai. You will act as a key support function, ensuring smooth IT operations and delivering high‑quality technical assistance to all hotel staff.

Key responsibilities

• Provide first‑level technical support, troubleshoot hardware and software issues, and resolve user inquiries.
• Manage IT asset inventory, track hardware, software licenses and peripherals, and coordinate vendor procurement.
• Maintain IT documentation, knowledge‑base articles and support ticket records.
• Monitor network and system performance, assist with backups, disaster recovery and security compliance.
• Support deployment, configuration and updates of new equipment and software across the organization.
• Conduct user training sessions, create guides and communicate IT updates to staff.

Required profile

• Strong attention to detail and excellent organizational abilities.
• Collaborative mindset with a customer‑focused approach.
• Ability to work independently and coordinate with multiple departments.

Required skills

• First‑level technical support
• Hardware and software troubleshooting
• IT asset inventory management
• Network performance monitoring
• Backup and disaster recovery procedures
• IT security compliance