IT Operations Engineer

About the role

The IT Operations Engineer is responsible for ensuring the reliability, performance, and cost‑effectiveness of our technology infrastructure. You will work in a 24x7 environment, supporting internal applications, hardware, and cloud services while leading incident response and project delivery.

Key responsibilities

• Manage cost, schedule, and technical performance of assigned projects.
• Lead and participate in operations, outage, incident, and safety meetings.
• Support internal applications, systems, and infrastructure, including telephone and communication hardware.
• Assist with installation, racking, cabling, and maintenance of equipment in data‑center or plant environments.
• Write, test, debug, and support code; build and maintain deployment and automation scripts.
• Create and manage tickets while following authentication and sign‑in procedures.
• Monitor operational status boards, engineering review boards, and problem management boards.
• Provide project leadership and supervise junior team members as needed.
• Prepare technical presentations, incident reports, RCA documents, and downtime reports.
• Participate in on‑call rotations and respond to incidents following ITIL processes.
• Design, develop, and maintain scalable, testable, and documented software solutions.

Required profile

• Bachelor’s degree in IT, Computer Science, Engineering or related field (or equivalent experience).
• Strong analytical and problem‑solving abilities with excellent attention to detail.
• Continuous‑improvement mindset and customer‑focused approach.
• Effective communication and stakeholder management skills.
• Ability to work in a fast‑paced 24x7 operational environment and collaborate across technical and business teams.

Required skills

• Linux Administration
• UNIX Systems
• Python Programming
• Autosys Scheduling
• Cloud Platforms (AWS, Azure, OCI, etc.)
• Infrastructure Monitoring
• Application Support
• Automation & Scripting
• CI/CD and Deployment Management
• Troubleshooting & Root Cause Analysis
• Command Line Tools
• System Administration
• Software Testing & Debugging
• Version Control Systems
• Incident Response & Management (ITIL Incident, Problem, Change, Release, Patch Management)