IT Support Engineer (UAE National)

About the role

The IT Support Engineer provides first‑ and second‑level assistance to Al Rostamani Group users, delivering both remote and onsite solutions, handling new installations and responding to user inquiries.

Key responsibilities

• Deliver first and second level support, investigating, analysing and resolving tickets escalated from the Helpdesk.
• Identify potential problems and forward them to the appropriate specialised team.
• Support desktops, laptops, printers and other peripherals, including software installation and configuration.
• Guide end‑users on basic usage and maintenance of IT assets.
• Participate in Al Rostamani Group and GIT projects, ensuring compliance with GIT policies and procedures.

Required profile

• Bachelor’s degree in any field with computer‑related certifications.
• 1‑3 years of technical support experience (onsite and remote).
• Strong hardware knowledge (laptops, desktops, printers, scanners, peripherals).
• Excellent English communication skills and a proactive, team‑oriented attitude.
• Ability to troubleshoot incidents, provide work‑arounds and handle service requests efficiently.

Required skills

• Active Directory
• Microsoft Exchange
• Manage Engine products
• ITIL awareness or certification (advantageous)