Junior IT Technician

About the role

We are seeking a Junior IT Technician to join our Dubai office. The role provides first‑level IT support to end users, handling Microsoft 365, Active Directory, printers, and basic network issues. Candidates must be based in the UAE and ready to start immediately.

Key responsibilities

• Provide desktop, laptop, printer, and mobile device support.
• Troubleshoot Windows, Microsoft 365, Outlook, Teams, and hardware problems.
• Assist with Microsoft Intune device enrollment.
• Manage Active Directory user accounts and password resets.
• Support printing systems and network printers.
• Diagnose basic LAN, Wi‑Fi, and VPN connectivity issues.
• Prepare and deploy laptops and desktops for new users.
• Coordinate with vendors and support regional users.
• Maintain IT asset inventory and update support tickets.
• Escalate complex issues to senior IT staff when required.

Required profile

• Currently residing in the UAE.
• Available to join immediately.
• Junior‑level experience with IT support tasks.

Required skills

• Microsoft 365
• Outlook
• Teams
• Windows operating system
• Active Directory
• Microsoft Intune
• LAN, Wi‑Fi, VPN basics
• Printer and hardware troubleshooting
• Laptop and desktop deployment
• IT asset inventory management