Junior System Analyst

About the role

We are looking for a proactive Junior System Analyst to support our IT infrastructure and data management. The role involves assisting with hardware configuration, troubleshooting, and preparing analytical reports to keep our technology environment running efficiently.

Key responsibilities

• Prepare and maintain daily, weekly and monthly reports in Excel for data analysis.
• Organise, clean and structure datasets to support data‑driven decisions.
• Configure, install and troubleshoot hardware devices such as tablets, printers and laptops.
• Provide first‑line technical support to end‑users for hardware‑related issues.

Required profile

• Bachelor’s degree in Information Technology, Computer Science or a related field (preferred).
• Basic understanding of ERP systems, networking and system administration concepts.
• Familiarity with ITIL or similar IT Service Management frameworks.
• Strong attention to detail and ability to prioritize tasks.

Required skills

• Microsoft Excel – pivot tables, VLOOKUP and other advanced functions.
• Hardware configuration and troubleshooting for tablets, printers and laptops.
• Knowledge of ERP systems (basic).
• Fundamental networking concepts.
• Basic system administration principles.
• ITIL framework awareness.