Key Account Manager – Supply Chain Solutions

About the role

The Key Account Manager will drive strategic relationships with JD.com’s most important clients, delivering end‑to‑end supply‑chain solutions that enhance profitability and customer satisfaction. You will act as the primary liaison, shaping account strategies and ensuring seamless project execution.

Key responsibilities

• Identify and anticipate key client needs, build high‑level relationships, and design comprehensive account management plans.
• Leverage internal and external resources to analyze industry trends, develop tailored supply‑chain solutions, lead bidding processes, and negotiate contracts.
• Monitor project quality, profitability, and payment timelines while coordinating cross‑functional teams to resolve issues and optimise workflows.
• Gather market intelligence, competitor insights, and client feedback to produce analysis reports that guide product innovation and strategic decisions.
• Oversee project team roles, drive efficiency through training and process improvements, and cultivate a skilled talent pipeline.

Required profile

• Proven experience in managing key accounts or strategic client relationships.
• Strong analytical mindset with the ability to design cost models and pricing strategies.
• Demonstrated project management capabilities and cross‑functional coordination skills.
• Excellent communication and negotiation abilities.
• Leadership experience in guiding and developing project teams.

Required skills

What we offer

• Opportunity to work with a global leader in e‑commerce and supply‑chain technology.
• Exposure to a diverse, international client base.
• Collaborative environment focused on innovation and growth.