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L2 Network Engineer – Aruba Specialist

Xad Technologies · Abu Dhabi

🇬🇧 English
wireless controllers Aruba network solutions intrusion prevention systems Aruba Central Aruba monitoring tools network security practices AirWave ITSM platforms Servicenow Switches Dns Network Protocols Jira Firewalls Vlans DHCP Encryption Qos Access Points

وصف الوظيفة

About the role

The L2 Engineer – Aruba provides advanced technical support and management for Aruba wireless and wired network solutions. This role handles escalated issues from Level 1 support, ensures network stability and performance, and works closely with cross‑functional teams to implement and optimise solutions.

Key responsibilities

  • Provide Level 2 support for Aruba access points, controllers, and switches.
  • Troubleshoot escalated connectivity, performance, and configuration issues.
  • Perform root‑cause analysis for recurring problems and document solutions.
  • Configure and manage Aruba wireless controllers, APs, and switches, including VLANs, QoS, and security settings.
  • Monitor network health using AirWave, Aruba Central and generate performance reports.
  • Maintain firmware updates and patches for Aruba devices.
  • Respond to incidents within SLA, escalating to Level 3 or vendor when needed.
  • Document incidents, resolutions and lessons learned in the knowledge base.
  • Collaborate with L1 teams and other departments for upgrades, migrations and deployments.
  • Ensure network configurations comply with organisational security policies.

Required profile

  • Minimum 60 months (5 years) of experience in network engineering, preferably with Aruba solutions.
  • Proven ability to analyse and resolve complex network problems.
  • Experience with incident and problem management processes.
  • Strong documentation and communication skills.
  • Ability to work effectively with cross‑functional teams.

Required skills

  • Wireless controllers
  • Aruba network solutions
  • Intrusion prevention systems
  • Aruba Central
  • Aruba monitoring tools (AirWave)
  • Network security practices
  • ITSM platforms (ServiceNow)
  • Switches
  • DNS
  • Network protocols
  • Jira
  • Firewalls
  • VLANs
  • DHCP
  • Encryption
  • QoS
  • Access Points

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Xad Technologies

Abu Dhabi