Laundry Agent – Luxury Hotel

About the role

Mandarin Oriental Downtown, Dubai is seeking a Laundry Agent to deliver high‑quality laundry services for guests and colleagues in a luxury hotel environment.

Key responsibilities

• Manage guest laundry services by collecting, sorting, cleaning, pressing, and inspecting garments per care labels and hotel standards.
• Oversee uniform and linen care, including sorting, cleaning, distributing, repairing, and conducting inventory checks.
• Operate laundry machinery safely and effectively, adhering to maintenance and operational guidelines.
• Maintain accurate inventory records and ensure proper storage of uniforms and linens.
• Collaborate with team members and other departments to ensure smooth laundry operations, especially during high‑demand periods.
• Respond promptly to guest laundry requests, deliver items on time, handle complaints professionally, and create memorable experiences aligned with MOHG standards.

Required profile

• Senior High School Diploma or equivalent; vocational training in textiles, fabric care, or hospitality is a plus.
• At least 1 year of laundry or housekeeping experience in a luxury hotel; Middle East experience is an advantage.
• Effective verbal and written communication in English; Arabic proficiency is an asset.
• Strong attention to detail, problem‑solving ability, and capacity to manage multiple tasks independently.
• Physically fit to perform demanding tasks, flexible to work overnight shifts, and maintain a professional appearance.

Required skills

• Skilled in operating laundry machinery and using cleaning chemicals safely.
• Solid knowledge of fabric types and their care.

What we offer

• Learning & Development programmes for career growth.
• MOstay programme with complimentary nights and discounted rates for you and loved ones.
• Health and wellness benefits, including various health programmes.
• Colleague comfort: accommodation, duty transportation, and duty meals.
• Competitive salary and attractive benefits package aligned with UAE industry standards.