Loyalty Customer Success Manager

About the role

Mastercard’s Loyalty Solutions team is looking for an experienced Customer Success Manager to act as a strategic advisor for enterprise clients, helping them achieve measurable outcomes with the loyalty and customer engagement platform.

Key responsibilities

• Drive adoption and value by evangelizing the platform, monitoring usage and recommending strategies to meet KPIs and ROI.
• Serve as the primary point of contact, building trusted relationships with marketing, CRM, loyalty and executive stakeholders.
• Provide strategic guidance, best‑practice playbooks and data‑driven insights to inform client decisions.
• Conduct regular business reviews, coordinate internal resources and ensure service‑level agreements are met.
• Identify expansion opportunities, cross‑sell Mastercard solutions and manage renewal readiness.

Required profile

• Several years of experience in customer success, account management or consulting for enterprise SaaS.
• Background in loyalty, CRM, marketing or customer engagement programs.
• Proven track record of meeting renewal targets and delivering incremental value.
• Strong commercial acumen and ability to link program success to business outcomes.

Required skills

• Fluency with APIs and system integrations.
• Experience using CRM platforms, especially Salesforce.
• Comfort working with analytics dashboards and translating insights into action.
• Knowledge of the broader marketing technology ecosystem (loyalty, analytics, customer data tools).