Operations Manager – Wellness & Guest Experience

About the role

The Operations Manager, Wellness & Guest Experience leads the daily delivery of spa, wellness and holistic services at Atlantis The Royal. Reporting to senior resort leadership, the role blends operational excellence with a guest‑centric mindset to uphold Forbes Five‑Star standards.

Key responsibilities

• Oversee the end‑to‑end guest journey across spa, wellness and holistic touchpoints, ensuring personalization and service recovery.
• Manage day‑to‑day operations, including scheduling, treatment‑room utilization, inventory control and compliance with safety and luxury ambiance standards.
• Drive team performance through coaching, performance monitoring and cross‑section collaboration between Wellness Experience Agents and Attendants.
• Maintain financial discipline by monitoring budgets, conducting financial reconciliations and optimizing profitability.
• Ensure quality‑assurance compliance, cleanliness and safety across all wellness areas.

Required profile

• Minimum five years of experience managing spa or wellness operations in a luxury hospitality environment.
• Proven leadership ability to motivate diverse teams and deliver Forbes Five‑Star service.
• Strong operational and financial acumen, with experience in budgeting and inventory management.
• Excellent communication and conflict‑resolution skills to handle guest concerns promptly.

Required skills