Operations Processor

About the role

The Operations Processor will handle maintenance activities, process customer requests and ensure accurate delivery of outcomes for the concerned department within ADIB Group. The role requires coordination with internal and external stakeholders while adhering to the bank’s procedural guidelines and service level agreements.

Key responsibilities

• Execute maintenance activities such as amended contracts, rescheduling and restructuring of home finance facilities.
• Support and coordinate the asset service desk to ensure requests are fulfilled according to procedures and SLA.
• Implement rate changes and restructuring in the Phoenix system, performing quality checks to match executed documents.
• Maintain MIS and provide daily updates to guarantee accuracy and timely reporting.
• Coordinate with internal and external parties to satisfy documentary requirements per SOPs.
• Maintain records of securities and cheques where applicable.
• Prepare No Objection letters and amendment contracts for system implementation.

Required profile

• Minimum 5 years of operations experience in real estate or banking.
• Detail‑oriented with strong organizational abilities.
• Good communication skills.
• Highly organized and able to manage multiple tasks.