OTC Specialist

About the role

The Order to Cash Specialist will deliver high‑quality credit control services for Hilton hotels in the UAE Centre of Excellence, focusing on collections, credit management and ageing control while supporting invoicing and payment posting as needed.

Key responsibilities

• Manage end‑to‑end credit control for assigned hotels, including collections, ageing management and dispute resolution.
• Prepare statements of account, lead monthly credit meetings and ensure accuracy of the AR sub‑ledger and ageing reports.
• Support invoicing and payment posting during peak periods or leave cover, issuing invoices and applying receipts.
• Maintain compliance with internal policies, SOX requirements and assist with month‑end close and AR reconciliations.
• Collaborate with hotel teams and external customers to resolve issues and uphold Hilton’s Customer Promise.

Required profile

• Minimum 2 years experience in Order‑to‑Cash, Credit Control or Accounts Receivable.
• Strong written and verbal communication skills in English.
• Highly organized, proactive and able to meet tight deadlines.
• Ability to build relationships with hotel teams and external customers.

Required skills

• Proficiency with property management, point‑of‑sale and ERP systems (e.g., PEP, OnQ/OA, Micros, Agilysys, Navision).
• Advanced Excel skills and experience with Power BI, Power Query and Power Automate.

What we offer

• 110 nights of discounted travel with rates as low as $40 USD per night through the Go Hilton program.
• Paid parental leave for eligible team members, including partners and adoptive parents.
• Crisis concierge service providing practical and emotional support during difficult times.
• Access to mental‑health resources and free counseling via the Employee Assistance Program.