Partner Manager

About the role

The Partner Manager is responsible for the health, performance, and strategic growth of ServiceNow’s partners in the assigned territory. This role focuses on building pipelines, expanding market reach, and driving co‑sell motions to deliver measurable business outcomes.

Key responsibilities

• Own end‑to‑end partner lifecycle management, including strategic planning and GTM business plans.
• Drive partner pipeline development, deal inspection, and progression in collaboration with field sales.
• Generate new business with partners across existing accounts, new markets, and net‑new logos.
• Develop joint GTM plans with Marketing to fuel co‑sell and demand generation.
• Advise partners on market, geographic, and route‑to‑market expansion, identifying new buying centers.
• Collaborate with Technical Partner Advisors to align sales plays and guide partners on selling ServiceNow.
• Conduct quarterly and bi‑annual business reviews, governance forums, and milestone tracking.
• Coach and enable partners, building senior‑level relationships and managing partner risk.

Required profile

• Proven experience managing partner ecosystems or channel sales in the technology sector.
• Strong ability to translate partner strategy into measurable outcomes.
• Excellent communication and relationship‑building skills with senior stakeholders.
• Analytical mindset with the ability to track performance metrics and mitigate risks.

Required skills