Personal Service Technician – EV Specialist

About the role

The Personal Service Technician will ensure Polestar owners in the UAE receive a premium ownership experience. Combining advanced EV diagnostics with front‑line customer interaction, you will manage the complete workshop journey from booking to vehicle hand‑over.

Key responsibilities

• Perform advanced diagnostics, repairs, periodic maintenance and accessory fitment following Polestar repair manuals and OEM standards.
• Manage the end‑to‑end customer service journey, including appointment booking, vehicle reception, technical consultations, repair updates, invoicing and hand‑over.
• Diagnose vehicle concerns using high‑voltage EV diagnostic tools and ensure compliance with the Fix It Right (FIR) process.
• Create and process warranty documentation, Electronic Warranty Approval Requests and warranty claims in line with OEM requirements.
• Maintain workshop tools, equipment and diagnostic systems, ensuring they are calibrated, maintained and up‑to‑date.

Required profile

• IMI Light Vehicle Master Technician (Level 3‑4) or equivalent qualification.
• Minimum 6‑7 years as a Light Vehicle Technician and at least 2 years as a Diagnostic Technician in a dealership environment.
• Experience with electric, hybrid or high‑voltage vehicles is highly preferred.
• Valid driving licence and practical vehicle handling experience.

Required skills

• Advanced diagnostic and fault‑finding capabilities.
• Strong understanding of EV systems, high‑voltage components and modern automotive technology.
• Proficiency with OEM diagnostic tools and workshop equipment.
• Knowledge of dealership warranty processes and quality standards.
• Ability to read and interpret wiring diagrams, repair manuals and technical documentation.