Process Excellence Analyst – Signavio

About the role

We are seeking a Process Excellence Analyst with strong expertise in Signavio to analyze, design, document, and continuously improve business processes for a large semi‑government entity in Dubai. The role reports to the Process Excellence Lead within the Business Excellence & Transformation department and is permanent.

Key responsibilities

• Analyze end‑to‑end processes to identify inefficiencies, bottlenecks and non‑value‑added activities.
• Develop AS‑IS and TO‑BE process maps using standard BPM tools.
• Apply Lean, Six Sigma, Kaizen and continuous‑improvement methodologies to drive efficiency and standardisation.
• Establish KPIs and metrics to monitor improvements and ensure sustainability.
• Collaborate with business leaders and process owners to secure adoption of improvements.
• Create and maintain clear SOPs, work instructions and job aids that meet regulatory and internal‑control requirements.
• Support SOP rollout through training, walkthroughs and change‑enablement activities.
• Maintain enterprise process repositories, governance frameworks and BPM adoption.
• Partner with compliance, risk and audit teams to ensure auditable, standards‑aligned processes.
• Present improvement insights and recommendations to senior management.

Required profile

• Bachelor’s degree in Business, Engineering, Information Systems or related field; MBA or MSc in Operational Excellence preferred.
• 3–7 years of experience in process excellence, BPM or operational improvement.
• Proven experience developing and governing SOPs in complex or regulated environments.
• Track record of leading process optimisation and digital‑enablement projects.
• Preferred certifications: Lean Six Sigma Green/Black Belt, Agile/Scrum, Prosci Change Management.

Required skills

• Lean Six Sigma methodology (Green/Black Belt).
• Agile/Scrum frameworks.
• Prosci change‑management approach.
• Digital‑automation tools: UiPath, Power Automate, Celonis.
• BPM tools: SAP Signavio, ARIS.
• Process mining, BI dashboard creation, workflow automation, RPA platforms.