Project Manager – Operational Excellence (Retail)

About the role

Majid Al Futtaim is seeking a Project Manager to lead operational‑excellence initiatives within its retail division in Dubai. The role focuses on standardising processes across stores, distribution centres and e‑commerce, reporting to the Senior Manager Cost Leadership & CX.

Key responsibilities

• Conduct process diagnostics, data gathering and root‑cause analysis across assigned operational areas.
• Build analytical models, dashboards and exception reports to highlight performance gaps and quantify improvement opportunities.
• Facilitate process‑mapping workshops, documenting current‑state and future‑state operating models.
• Maintain project plans, stage‑gate milestones, action logs and delivery timelines for multiple workstreams.
• Support SOP drafting, validation and hand‑over to functional teams.
• Monitor implementation progress, track benefits realisation and flag risks or blockers to senior management.
• Prepare data‑driven status updates, performance reports and milestone dashboards for internal review.

Required profile

• Bachelor’s degree in Business, Industrial Engineering, Operations Management, Supply Chain or related field.
• 3–6 years of experience in project management, process improvement or operations, preferably in retail or e‑commerce.
• Professional proficiency in English.
• PMP certification or Lean Six Sigma Green Belt preferred.

Required skills

• Advanced Excel
• SQL
• PMP
• Lean Six Sigma Green Belt
• Process‑mapping tools
• Project‑tracking platforms

What we offer

• Opportunity to work on high‑impact projects within a leading regional retailer.
• Competitive compensation package.
• Professional development and career growth.