Quality Improvement Specialist

About the role

We are seeking a Quality Improvement Specialist to lead the development and implementation of quality and safety programs within our Abu Dhabi facility. The role ensures that standards, procedures and audits promote a safe environment for staff, patients and visitors.

Key responsibilities

• Coordinate the facility’s quality improvement program and support the Manager/Director in its development.
• Develop, implement and evaluate quality standards, policies and procedures across all departments.
• Liaise with accreditation bodies and assist in creating a comprehensive Safety Management Program.
• Conduct safety hazard assessments, monitor compliance with safety standards, and recommend risk‑minimising actions.
• Collect and analyse performance measurement data and patient‑satisfaction feedback, proposing improvements based on findings.
• Lead customer‑feedback initiatives, supervise qualitative research methods, and manage external research suppliers.

Required profile

• Proven experience in quality improvement or quality assurance within a healthcare setting.
• Familiarity with accreditation processes and safety standards.
• Strong analytical mindset with ability to interpret data and drive improvements.
• Excellent communication and coordination skills to work with multiple departments.

Required skills

• Statistical analysis
• Data collection and analysis
• Quality audit methodology
• Customer satisfaction measurement
• Qualitative research techniques