Reception - Client Experience Agent

About the role

The Client Experience Agent serves as the first point of contact for professional partners, clients and visitors at IFZA, shaping the initial impression of the organization. You will work in a fast‑paced environment, ensuring a smooth and welcoming reception experience.

Key responsibilities

• Act as the primary contact at the IFZA reception for partners, clients and visitors.
• Maintain up‑to‑date knowledge of IFZA products and services to address queries efficiently.
• Provide a range of client services, including document collection, attestation, mail management and conference‑room bookings, while adhering to IFZA policies.
• Ensure confidentiality of client data and manage internal and external document shipments.
• Collaborate with other departments to deliver prompt, courteous assistance.
• Meet individual and team qualitative and quantitative targets.
• Uphold a professional image and grooming standards.
• Foster effective working relationships and promote company culture.
• Perform additional duties as assigned by management.

Required profile

• Minimum of 2 years experience in hospitality or a similar customer‑service role within the UAE.
• Familiarity with CRM systems and best practices.
• Excellent verbal and written communication in English; additional language is a plus.
• Strong telephone etiquette and interpersonal skills.
• Customer‑focused with the ability to adapt to diverse personalities.
• Proven ability to multitask, prioritize and manage time effectively.
• Active listening and problem‑solving capabilities.
• Availability to join immediately is preferred.

Required skills

• CRM systems