Reception Manager – Wavehouse

About the role

As Reception Manager at Wavehouse, you will be the first point of contact for guests, delivering five‑star service, creating memorable dining experiences and building lasting relationships with hotel guests, local residents and regulars.

Key responsibilities

• Greet and welcome guests with a professional and friendly demeanor.
• Manage front‑desk operations, reservations and guest enquiries.
• Act as a sales ambassador by encouraging repeat visits and capturing new business.
• Communicate special requests and guest needs to the restaurant management team.
• Maintain and update the guest database in collaboration with PR and marketing.
• Promote upcoming events, initiatives and promotions to the market.
• Ensure immaculate presentation and uphold the brand’s luxury standards.

Required profile

• 2–3 years experience in a similar reception or guest‑relations role within a luxury hotel or restaurant.
• Strong passion for the food‑and‑beverage industry and guest experience.
• Excellent communication and interpersonal skills.
• Professional appearance and ability to work flexible hours.

Required skills

• None explicitly listed.

What we offer

• Opportunity to work in an iconic luxury resort with a diverse, inclusive culture.
• Career development and growth within a global hospitality brand.