Receptionist – Front Desk for Automotive Services

About the role

We are looking for a friendly, professional, and organized Receptionist to be the first point of contact for our customers. The receptionist will handle customer inquiries, appointments, bookings, payments, and general front‑desk responsibilities while ensuring every customer receives excellent service.

Key responsibilities

• Welcome and greet customers in a friendly and professional manner.
• Answer phone calls and customer inquiries promptly.
• Schedule and manage customer appointments and vehicle bookings.
• Explain car detailing services, packages, prices, and promotions to customers.
• Prepare quotations, invoices, receipts, and other basic documents.
• Handle cash payments and maintain accurate payment records.
• Follow up with customers regarding appointments and completed services.
• Maintain an organized customer database and booking schedule.
• Handle customer complaints and requests professionally and escalate issues to management when required.
• Inform customers when their vehicles are ready for collection.
• Maintain a clean, welcoming, and organized reception area.
• Assist the sales team with customer inquiries and lead follow‑ups when required.

Required profile

• Pleasant personality with strong communication skills.
• Ability to work efficiently in a busy automotive environment.
• Organized and detail‑oriented approach to front‑desk tasks.
• Friendly and professional demeanor when interacting with customers.