Receptionist – Front Desk (ME Dubai)

About the role

The Receptionist supports the Front Office Supervisor in managing front‑office operations at ME Dubai, a landmark hotel designed by Dame Zaha Hadid. The role ensures smooth check‑in and check‑out experiences, accurate billing, and 24/7 coverage through rotational night shifts.

Key responsibilities

• Deliver exceptional guest service at check‑in and check‑out, handling billing and payment processes accurately.
• Support the Front Office Supervisor in overseeing efficiency, profitability and quality standards.
• Maintain up‑to‑date knowledge of hotel procedures, facilities and coordinate with other departments.
• Manage guest feedback, promote service excellence and identify opportunities for operational improvement.
• Uphold brand standards, safety and security policies while fostering strong internal and external relationships.
• Work rotational night shifts to ensure continuous front‑desk coverage.

Required profile

• Proactive planning and strong communication skills.
• Strict adherence to safety, security and customer‑service policies.
• Leadership attitude to uphold brand standards and support team development.
• Ability to coordinate effectively with multiple hotel departments.

What we offer

• My MeliáRewards – exclusive loyalty programme with unique benefits.
• My MeliáBenefits – flexible compensation, discounts on a wide range of products and services.
• Commitment to equal opportunity, diversity and inclusion.
• Opportunity to work in an iconic hotel designed by a world‑renowned architect.