Receptionist – Front Office (Luxury Hotel)

About the role

Join Rixos Premium Dubai JBR as a Receptionist and be the first point of contact for guests, ensuring smooth check‑in and check‑out experiences. You will manage reservations, handle payments and provide exceptional service that reflects authentic Turkish hospitality.

Key responsibilities

• Welcome guests and manage check‑in/check‑out procedures following Rixos standards.
• Handle reservations, room assignments, guest profile updates and foreign currency exchange.
• Process payments, cashiering, and settle guest accounts accurately.
• Issue and control room key cards while maintaining guest security.
• Coordinate with other departments to fulfil special requests and ensure overall guest satisfaction.
• Assist with guest messages, mail, packages and business‑center services as needed.
• Maintain up‑to‑date knowledge of hotel rates, packages, promotions and reservation procedures.
• Monitor daily arrivals, departures, occupancy, VIP guests and special requests.
• Maintain accurate shift handovers, logbooks and operational records.
• Keep the front‑office area clean, organized and welcoming at all times.

Required profile

• High school diploma or equivalent; hospitality or tourism diploma/degree is an advantage.
• Fluent in English; Russian and Arabic language skills are compulsory.
• Previous experience in front‑office, reception or customer service, preferably in a hotel.
• Excellent communication, interpersonal and guest‑focused attitude.
• Strong organisational and multitasking abilities.
• Basic computer skills; experience with hotel PMS/Opera Cloud is a plus.
• Ability to handle cash and payment transactions accurately.
• Willingness to work flexible shifts, including weekends, holidays and night shifts.

Required skills

• Opera Cloud (hotel PMS)

What we offer

• Competitive salary paid in AED.
• Duty meals (breakfast, lunch, dinner, midnight snack) and coffee breaks.
• Vacation tickets and additional hotel benefits.
• Medical insurance provided by the hotel.