Receptionist

About the role

We are looking for a professional Receptionist to join our Soft Facilities Management team. You will be the first point of contact for visitors and staff, creating a memorable and professional experience while supporting the smooth operation of our office environment.

Key responsibilities

• Manage the Visitor Management system, preparing badges in advance and ensuring a seamless welcome for all guests.
• Welcome internal colleagues courteously and maintain a professional reception area.
• Maintain ownership of the reception space and collaborate with service partners to reflect a positive company image.
• Issue and deliver lost or forgotten passes when required.
• Use the technology platform to scan loaned items in and out within agreed timelines.
• Engage positively with colleagues, clients, and stakeholders to ensure coordinated service across departments.
• Provide general administrative support, including photocopying, filing, and data entry.
• Report any issues affecting building operations and work with relevant teams to close tickets promptly.
• Support the admin team by posting and assigning workplace tickets on the Helpdesk system.
• Assist with the Desk Booking system management.
• Build strong relationships with the Security Team to maintain building security.
• Report health and safety hazards and take proactive actions to mitigate risks.
• Provide guests with information on local transport links and service statuses.

Required profile

• Professional demeanor with a strong customer‑service focus.
• Excellent communication and interpersonal skills.
• Strong problem‑solving abilities.
• Ability to collaborate effectively with multiple departments.
• Attention to detail and capability to manage several tasks simultaneously.

Required skills