Receptionist

About the role

The Receptionist is the first point of contact for parents, visitors, staff and students at a GEMS school. You will ensure a welcoming atmosphere and deliver high‑quality customer service throughout all interactions.

Key responsibilities

• Provide accurate information on school location, curriculum, admission procedures and tour bookings.
• Answer telephone calls courteously and direct inquiries to the appropriate personnel.
• Greet visitors, manage front‑desk reception and create a positive first impression.
• Support the Admissions team by following up on leads, updating the CRM and assisting with enrolment events.
• Maintain open communication with prospective parents, handling concerns and feedback efficiently.
• Perform administrative and secretarial tasks to assist the Front of House team.
• Adhere to GEMS policies, procedures and codes of conduct at all times.
• Participate in staff meetings and serve on committees as required.

Required profile

• Bachelor’s degree is mandatory.
• Fluent English speaker with excellent verbal and written communication skills.
• Ability to multitask and manage peak periods of demand.
• Strong interpersonal and customer‑service orientation.
• Exceptional organisational abilities and enjoyment of public contact.
• Bi‑lingual ability is an advantage.
• Successful completion of a UK‑enhanced DBS or equivalent police check.

Required skills