Receptionist – Luxury Hotel Front Desk

About the role

Join a world‑leading hospitality group and work at Rixos Premium Dubai JBR, a luxury hotel delivering authentic Turkish hospitality. As a Receptionist you will be the first point of contact for guests, ensuring smooth check‑in and check‑out experiences while upholding the brand’s high service standards.

Key responsibilities

• Welcome guests and manage check‑in/check‑out procedures following Rixos standards.
• Handle reservations, room assignments, and update guest profiles.
• Process payments, cashiering, foreign‑currency exchange and settle guest accounts.
• Issue and control room key cards, maintaining guest security.
• Coordinate with other departments to resolve guest requests and concerns.
• Assist with guest messages, mail, packages and business‑center services.
• Monitor daily arrivals, departures, occupancy, VIP guests and special requests.
• Maintain accurate shift handovers, logbooks and operational records.

Required profile

• High school diploma; hospitality or tourism diploma/degree is an advantage.
• Fluent English; Russian and Arabic are compulsory.
• Previous front‑office or customer‑service experience in a hotel environment.
• Friendly, professional, guest‑focused attitude with strong communication skills.
• Excellent organizational and multitasking abilities.
• Ability to handle cash and payment transactions accurately.
• Willingness to work flexible shifts, including weekends, holidays and night shifts.

Required skills

• Basic computer skills.
• Experience with hotel PMS – Opera Cloud (advantage).

What we offer

• Competitive salary.
• Duty meals (breakfast, lunch, dinner, midnight snack) and coffee breaks.
• Vacation tickets and other hotel‑provided benefits.
• Medical insurance.