Receptionist – Pet Services

About the role

We are looking for a professional, service‑oriented Receptionist to be the first point of contact for clients and their pets at our fast‑growing pet services ecosystem in Dubai. The role combines front‑desk administration with genuine relationship building in a dynamic, animal‑focused environment.

Key responsibilities

• Greet clients and their pets warmly, manage phone, WhatsApp, and email inquiries.
• Schedule, confirm and coordinate appointments across grooming, boarding, daycare, training, transport and veterinary services.
• Maintain accurate client and pet records, handle documentation and data entry.
• Process invoices, payments and receipts, and support basic bookkeeping.
• Coordinate daily flow between groomers, trainers, boarding staff and veterinary teams, providing timely updates to pet owners.
• Ensure the reception area remains clean, organized and reflects the brand’s service standards.

Required profile

• High emotional intelligence and ability to stay calm under pressure.
• Passion for animals and comfort working with pets of all sizes.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Professional demeanor with a customer‑first mindset.

Required skills

• Proficiency with booking and scheduling software.
• Experience using WhatsApp automation tools.
• Familiarity with AI‑powered workflow applications.