Regional Head – Al Ain Center (UAE Nationals)

About the role

Join Abu Dhabi Commercial Bank’s Global Business Services (GBS) team as the Regional Head for the Al Ain Center, leading a high‑performing UAE‑national workforce. You will drive regional growth, ensure operational excellence, and represent the bank in community and strategic forums.

Key responsibilities

• Lead and oversee all operational activities across the Al Ain region, including branches, support units and Tamooha Operations.
• Coach and develop UAE‑national employees, providing clear direction, resources and performance feedback.
• Collaborate with senior management to design and implement regional strategies aligned with bank objectives.
• Monitor performance metrics, enforce SOP adherence, manage capacity planning and ensure SLA compliance.
• Drive audit readiness, remediate compliance findings and mitigate operational risks.
• Represent the bank in CSR initiatives, community forums and strategic meetings.
• Approve staffing plans, shift patterns, training schedules and authorise operational expenditures within budget.

Required profile

• Minimum 9 years of people‑management and leadership experience, preferably in financial services.
• Bachelor’s degree in Business Administration, Finance or a related discipline.

What we offer

• Market‑leading medical, group life and personal accident insurance.
• Paid leave, leave‑airfare and children’s education assistance for eligible levels.
• Flexible and remote‑working options where eligibility and job requirements allow.
• Extensive learning and development programmes, including instructor‑led courses and e‑learning catalogues.